Shipping policy

Last updated: August 5, 2026

At VoxelCore, we aim to deliver your pet’s calming essentials as smoothly as possible. Please review our shipping details, delivery timeframes, and tracking guidelines below.

1. Order Processing Times

  • Processing & Dispatch: All orders are processed and prepared for dispatch within 1–3 business days (excluding weekends and Australian public holidays).
  • Order Modifications: Because our orders are processed quickly through our fulfillment system, any requests to change shipping details or cancel an order must be emailed to support@voxelcore.com.au within 2 hours of placing your order. Once an order enters processing, changes cannot be guaranteed.

2. Delivery Destinations & Shipping Rates

We proudly ship Australia-wide!

  • Standard Shipping: Calculated at checkout based on your order size and delivery location.
  • Free Shipping Offer: We offer free standard shipping on orders of $149.99 AUD or more.

3. Estimated Delivery Times & Multi-Package Dispatches

To bring you high-quality pet calming products at fair prices, items are dispatched directly from our network of fulfillment warehouses.

  • Standard Items: 7–14 business days from dispatch.
  • Bulky & Oversized Items: 10–18 business days from dispatch, as large items require specialized courier handling.
  • Regional & Remote Areas: Deliveries to rural or regional areas may occasionally take an additional 2–4 business days depending on local postal schedules.

Multiple Item Orders: Because items are sized and packed differently, items in a single order may occasionally be dispatched separately or via different shipping carriers. If your order arrives in multiple packages, you will receive individual tracking numbers for each parcel at no extra charge.

Please note: Delivery timeframes are estimates and may vary slightly during peak holiday periods, customs processing, or unforeseen transit delays.

4. Order Tracking

Once your parcel has been packaged and dispatched, you will automatically receive a Shipping Confirmation Email containing your tracking number and a direct link to track your shipment’s progress.

Please allow 24–48 hours for tracking activity to update after receiving your dispatch notification.

5. Delayed or Lost Parcels

If your package has not arrived within 5 business days past your estimated delivery window, or if tracking updates have stalled for more than 7 days, please contact us immediately:

  • Email support@voxelcore.com.au with your Order Number.
  • Our team will open an investigation with our logistics partners on your behalf and arrange a free replacement if the parcel is confirmed lost in transit.

6. Incorrect Address & Returned Packages

Please double-check your shipping address during checkout.

If a package is returned to us due to an incomplete/incorrect address provided at checkout, or failure to collect the parcel from a local Australia Post outlet within the collection window:

  • The customer will be responsible for a re-shipping fee (at cost, starting from $10 AUD) to re-dispatch the order to the corrected address.

7. Contact Us

If you have any questions about your order status or shipping details, please reach out to our team:

  • Email: support@voxelcore.com.au
  • Response Time: We aim to respond to all inquiries within 24–48 hours.