Privacy policy

Last updated: August 5, 2026

VoxelCore ("we", "us", or "our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). VoxelCore is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information depending on how you interact with our Services:

  • Contact details: Including your full name, billing address, delivery address, phone number, and email address.
  • Financial information: Including credit card details, payment confirmations, and transaction details processed securely via our third-party payment gateways. (We do not store full credit card numbers on our servers).
  • Account information: Including your username, password, security questions, preferences, and saved settings.
  • Transaction information: Including the items you view, add to your cart or wishlist, purchase, or cancel, as well as your past purchase history.
  • Customer Support Communications: Information you choose to include when contacting us (e.g., email support inquiries or order issues).
  • Device & Usage information: Information about your device, web browser, network connection, IP address, and how/when you navigate our store, collected automatically via cookies and tracking technologies.

2. Personal Information Sources

We collect personal information from the following sources:

  • Directly from you: When you place an order, create an account, sign up for marketing communications, or contact support.
  • Automatically through the Services: From your device when you browse our website, utilizing cookies, log files, and similar tracking technologies.
  • Order Fulfillment & Service Partners: We share necessary information with trusted logistics providers, warehouse fulfillment centers, shipping carriers, payment processors, and analytics providers operating on our behalf solely to process, pack, and deliver your orders.
  • From our marketing partners: Third-party platforms used to deliver relevant ads or analyse shopping traffic.

3. Cookies and Tracking Technologies

Our store uses cookies and similar tracking technologies to power site functionality, remember your cart items, analyze store performance, and deliver personalized content or advertising. You can manage or disable cookies through your web browser settings; however, disabling certain cookies may affect site performance or prevent you from placing an order.

4. How We Use Your Personal Information

Depending on how you interact with us, we use your personal information to:

  • Provide, Tailor, and Fulfill Services: To process your payment, fulfill and dispatch your order via our logistics partners, send order status updates, process permitted returns or replacements, and maintain your account.
  • Marketing and Advertising: To send promotional emails or newsletters (where you have opted in) and to present tailored ads on social media or search platforms based on your browsing activity.
  • Security and Fraud Prevention: To verify transactions, prevent unauthorised access, investigate malicious or fraudulent activity, and ensure secure payments.
  • Customer Support: To respond to your questions, troubleshoot delivery issues, and deliver effective customer care.
  • Legal Compliance: To comply with applicable Australian laws (including the Privacy Act 1988 and Australian Consumer Law), respond to legal processes, or protect our legal rights.

5. How We Disclose Personal Information

To run VoxelCore, we share personal information with select third parties:

  • Shopify & Operational Service Providers: Shopify hosts our platform and processes data on our behalf. We also share data with IT providers, cloud hosting, payment gateways, and data analytics partners.
  • Fulfillment & Delivery Partners: We disclose order details (e.g., your name, delivery address, and phone number) to our warehouse fulfillment centers and carrier partners (such as Australia Post) solely to pick, pack, and deliver your orders.
  • Marketing Partners: To serve relevant promotional materials across external advertising channels (subject to your communication preferences).
  • Business Transactions & Legal Demands: If required by law, subpoena, or in connection with a corporate merger, restructuring, or asset sale.

6. Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information about your access to and use of the Services to facilitate our operations. Information you submit will be transmitted to and stored by Shopify on secure servers globally.

Shopify may also use aggregated data from your interactions to offer enhanced features and personalised services. To learn more about how Shopify handles your information, visit the Shopify Consumer Privacy Policy.

7. Third-Party Websites and Links

Our website may contain links to external sites or social media widgets. We are not responsible for the privacy practices, safety, or content of third-party platforms. We encourage you to review the privacy notices of any external site you visit.

8. Children's Data

Our Services are intended for a general audience and are not directed at children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction (18 years in Australia). If you are a parent or guardian and believe your child has provided us with their details, please contact us at support@voxelcore.com.au to request deletion.

9. Security, Retention, and International Transfers

  • Security: While we and Shopify implement standard technical measures to safeguard your information, no digital system is 100% immune to security risks. We advise against sending sensitive passwords or credit card details through unencrypted email channels.
  • Data Retention: We retain your personal information only for as long as necessary to fulfill orders, maintain active accounts, resolve disputes, comply with tax laws, or satisfy regulatory requirements.
  • International Data Transfers: Because we utilise global cloud infrastructure (including Shopify) and overseas suppliers, your personal information may be transferred to, processed, and stored outside of Australia. Where data is transferred internationally, we ensure appropriate safeguards are maintained.

10. Your Rights and Choices (Australia & Global)

Depending on where you reside, you have rights regarding your personal data under the Privacy Act 1988 (Cth) and other applicable privacy laws:

  • Access & Correction: You may request access to the personal information we hold about you or ask that we correct inaccurate details.
  • Deletion / Erasure: You may request that we delete certain personal records, subject to legal requirements (e.g., retaining financial records for tax purposes).
  • Direct Marketing Opt-Out: You can unsubscribe from promotional communications at any time by clicking the "Unsubscribe" link in any of our marketing emails. (Note: You will still receive non-promotional transactional emails, such as order receipts and tracking updates).

To exercise any of these rights, please contact us using the information below.

11. Complaints

If you have a concern or complaint regarding how your personal information has been handled, please contact us at support@voxelcore.com.au. We will review your inquiry and respond within a reasonable timeframe.

If you are located in Australia and feel we have not resolved your complaint satisfactorily, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational, legal, or regulatory environment. The updated version will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have questions, feedback, or requests regarding your personal information or orders, please reach out to us:

  • Business Name: VoxelCore
  • Email: support@voxelcore.com.au
  • Customer Support: Available via our website Contact Page or email. We aim to respond within 24–48 hours.